▸ Errors occur after you edited the config files?

If yes; go back to the edited config file and remove the edits you have made and attempt to restart the server and check for errors.

▸ Errors occur with no edits?

Make sure you followed the Install procedures properly.

▸ Errors occur with good install and no edits?

Write down the error and contact the developer on gmodstore.com

I cannot give ETAs on when updates are released. I am constantly working on adding new features, as well as bug fixes. On top of that, I have a large list of scripts that also still receive regular updates. If I give an ETA on an update release; I cannot stick to that schedule because something can arise that causes the update to be delayed; therefore, I'll never give a time / date of a release.

▸ Official List

The following workshop addons have been known to cause issues with this script after being reported to the developer. In order to get this addon functioning properly; please review the chart below to see what is causing the incompatibility.

Certain workshop addons are coded poorly, and the Steam Workshop does not have "Coding Standards". In order to correct the addons below; it would be required to modify the Workshop addon itself which is not good practice for us. We do not want to modify other scripts to behave differently than what you expect them to behave.

▸ Check Addons

From time to time; certain addons from the Steam Workshop may conflict with purchased addons from Gmodstore.

To eliminate the possibility of a Steam Workshop addon breaking this addon; please complete the following:

• Open your server's Hosting Control Panel (gmc, crident, etc).

• Locate the Startup Parameters section.

• REMOVE the steam workshop collection id associated to the server

• Save your server settings with workshop id removed

• Restart the server and then join

• Check to see if the addon now works

If you removed the workshop collection and your addon does NOT work; Submit a Ticket to the developer.

If you removed the workshop collection and your addon now works; you will need to use Process of Elimination to figure out which addon is causing a conflict.

▸ Process of Elimination

If you have verified that this addon does not function unless you remove your Steam Workshop Collection; then you will need to figure out which addon is causing conflicts. Again, this is usually not a developer issue related to addons on Gmodstore, but improperly coded addons that are provided on the workshop that have no quality control in place.

You will need create an additional Steam Workshop Collection titled something such as Test; and apply that new workshop id to your server; replacing your official collection.

Add a small group of addons to begin with (roughly five (5) at a time) to your new test collection, and then restart your server.

When the server is back online, join the server and test this addon to see if it starts to function. If it does, you will need to narrow down which of the five newest addons may be causing the conflict by removing one of the five; one by one and doing a restart.

If the issue persists after five are added; then add an additional five and continue this process.

It is tedious, and takes time especially on servers which a large list of subscribed workshop items, but it is the only way to determine which addon is conflicting.

Once you find the conflicting addon; contact the developer of this gmodstore addon to see if some type of work-around can be developed.

▸

Instructions for handling situations where the addon will not display at all on the server.

▸

View a list of Workshop Addons that are deemed incompatible with this addon.

▸

The answer you will receive if you wrote your own customizations which are not working.

▸

Policy regarding refunds

▸

Instructions for handling situations where the addon throws errors in the server console.

The main question I always get asked.

If you modified this script and are now having issues getting your changes to function properly; this is an issue you will have to troubleshoot yourself.

I do not provide support for modifications to the base script.

This policy does NOT include changing settings that come out-of-box; which you will still receive support for.

It is common for customers to have basic issues with a script; immediately assume it is the script's fault, and request a refund before any type of communication or ticket has been created. Then after initial troubleshooting; it ends up being a bad installation, or a user-error.

For this reason is why refunds are not granted simply upon request if you report an issue with the script. The developer will request that you submit a ticket with the following information:

• Any errors in your server-side console

• Verifying your installation path

• Confirming the script works without any initial settings being modified

If the above points appear to be fine; then the developer is going to request additional information related to your server itself so that the developer can take a look personally.

Should bugs with the script be present; the developer will release updates addressing the issue.

Because you are dealing with digital items; a developer cannot remove your downloaded copy of an addon. Therefore, a refund is approved in instances where no other possible solution can be provided to address your issue in a proper amount of time; as long as the issue is with the addon itself, and NOT because of user-errors. Which will be determined by the developer after you create your initial support ticket.

▸ Verify Install

Verify that you've followed the instructions on the Install page. Ensure that this includes both a good installation of rlib AND the addon itself. You can also follow the steps on the Verify page to ensure that both of these are functioning properly.

▸ Revert Config Changes

If you have made changes to the configuration and cannot get the addon to show; revert those changes. Try installing a fresh copy of the addon without any changes to determine if the changes to the config are to blame or if you are having issues elsewhere.

▸ Use Latest Versions

Ensure that you are using the latest version of both rlib AND the addon you are trying to install. Gmodstore allows developers to post multiple versions of an addon, and sometimes customers can accidentally click if downloading the addon from the Versions tab. Double-check your installed version.

▸ Check For Incompatible Addons

If you are experiencing issues with this addon; ensure first that it is not conflicting with other addons. Any addons that have been installed from the Steam Workshop MUST be checked first. This developer cannot control the quality of code for addons distributed via the Steam Workshop and most reported situations involve a Workshop addon that is not coded properly and has not been updated in years.

For more detailed instructions; view the Incompatible Addons page.